Volunteering Policy

  1. Introduction

    • We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data.
    • We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

  2. How we use your personal data

    • In this Section 3 we have set out:
      • the general categories of personal data that we may process;
      • in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
      • the purposes for which we may process personal data; and
      • the legal bases of the processing.
    • USAGE DATA
      We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
    • ACCOUNT DATA
      We may process your account data. The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and charity.
    • PUBLICATION DATA
      We may process information that you post for publication on our website or through our services. The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and charity.
    • ENQUIRY DATA
      We may process information contained in any enquiry you submit to us regarding our work and your ability to support or volunteer or engage with our services. The enquiry data may be processed for the purposes of informing, and offering relevant services or opportunities to you. The legal basis for this processing is consent and the proper management of charity business.
    • TRANSACTION DATA
      We may process information relating to transactions, including donations, “sponsor a child scheme”, “sponsor a project”, “volunteering” through our website. The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of keeping proper records of those transactions. The legal basis for this processing is our legal requirements (Charities Act 2006) and our legitimate interests, namely our interest in the proper administration of our website and Charity.
    • NOTIFICATION DATA
      We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
    • CORRESPONDENCE DATA
      We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, the Charity communications with users, supporters and volunteers.
    • In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.

  3. Providing your personal data to others

    • We may disclose your personal data to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy.
    • We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
    • Financial transactions relating to our website may be handled by our payment services providers, PayPal Inc. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
    • In addition to the specific disclosures of personal data set out in this Section 3, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject.

  4. International transfers of your personal data

    • In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
    • Our Charity has offices and facilities] in the UK and Zambia, Africa. Our Headquarters is in the UK, and our main facility is located in Mpongwe, Zambia, Africa. Transfers to data to each of these countries will be protected by appropriate safeguards, such as restricting digital data transfer and by the use of binding charity rules, a copy of which you can obtain from us by email: info@mumbachildrensproject.org
    • The hosting facilities for our website are situated in the UK. The European Commission has made an "adequacy decision" with respect to the data protection laws of the UK.
    • When volunteering for us in person in Zambia, your name, contact data, passport number, and volunteer service you are providing will need to be shared with the airline company and the Zambian Embassy in London for the purpose of:
      • Securing your tickets and boarding passes.
      • Securing your visa and travel permits.
    • You acknowledge that personal data that you submit for publication through our website or social media services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

  5. Retaining and deleting personal data

    • This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    • Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    • We will retain and delete your personal data as follows:
      • VOLUNTEERS
        Basic Contact Details will be retained for 2-years following the end date of your service to us, at the end of which period it will be deleted from our systems.
      • FUNDRAISING
        All financial records pertaining to the funds individual volunteers have raised for the charity will be kept for 7-years, at the end of which period it will be deleted from our systems, in compliance with UK Tax Law and the Charities Act 2016
      • STAFF & TRUSTEE’S
        Basic Contact Details will be retained for 2-years following the end date of your service to us, at the end of which period it will be deleted from our systems.
      • CHARITY SERVICE USERS
        Basic Contact Details and service data will be retained for 2-years following the end date of your last service provision from us, at the end of which period it will be deleted from our systems.
    • Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  6. Amendments

    • We may update this policy from time to time by publishing a new version on our website.
    • You should check this page occasionally to ensure you are happy with any changes to this policy.
    • We may notify you of changes to this policy by email or through the private messaging system on our social media charity page.

  7. Your rights

    • In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. https://ico.org.uk/
    • Your principal rights under data protection law are:
      • the right to access;
        You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.

        Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.

        The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

        To request a copy of your data, please email: info@mumbachildrensproject.org

      • the right to rectification;
        You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
      • the right to erasure;
        In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
      • the right to restrict processing;
        In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
      • the right to object to processing;
        You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
        You also have the right to object to our processing of your personal data for direct marketing purposes including profiling for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.
      • the right to data portability;
        To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. For example a Word or PDF document. However, this right does not apply where it would adversely affect the rights and freedoms of others.
      • the right to complain to a supervisory authority;
        If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
      • the right to withdraw consent.
        To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. To withdraw your consent, unsubscribe from any newsletter using the unsubscribe link or if you are a member of our Facebook Group or Page, simply leave the group or “unlike” our page.
    • You may exercise any of your rights in relation to your personal data by writing to us by email: info@mumbachildrensproject.org

  8. About cookies

    • A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    • Cookies may be either "persistent" cookies or "session" cookies:
      • a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date;
      • a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    • Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  9. Cookies that we use

    • We use cookies for the following purposes:
      • We use analysis cookies to help us to analyse the use and performance of our website and to improve your experience. We use Google Analytics to help us understand how visitors use our website.
      • We use cookie consent to store your preferences in relation to the use of cookies more generally across our website. The purpose being to improve the performance of our website and your user experience.
      • When you use PayPal to make a cash-donation to our charity or to sponsor one of our projects, PayPal will also ask you to consent to their cookies. https://www.paypal.com/en/webapps/mpp/ua/privacy-full

  1. Cookies used by our service providers

    • Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    • We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy
    • We use PayPal to manage donations and sponsorship programmes. This service uses cookies to validate you are you when you log-in to PayPal, for the security of their website and your transactions with us, fraud prevention. You can view the privacy policy of this service provider at https://www.paypal.com/en/webapps/mpp/ua/privacy-full

  2. Managing cookies

    • Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
      • https://support.google.com/chrome/answer/95647?hl=en (Chrome);
      • https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      • http://www.opera.com/help/tutorials/security/cookies/ (Opera);
      • https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      • https://support.apple.com/kb/PH21411 (Safari); and
      • https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
      • Blocking all cookies will have a negative impact upon the usability of many websites.
    • If you block cookies, you will not be able to use all the features on our website.

  3. Our details

    • This website is owned and operated by The Mumba Children’s Project.
    • We are registered in England and Wales under registration number [number], and our registered office is at: 41a Lancaster Gardens, Southend-on-Sea. Essex. SS1.
    • Our Charity Headquarters is at: 41a Lancaster Gardens, Southend-on-Sea. Essex SS1
    • You can contact us:
      • by post, using the postal address given above;
      • using our website contact form;
      • by telephone, on the contact number published on our website; or
      • by email, info@mumbachildrensproject.org
  1. Data protection officer
Policy Updated: May 2018